Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you will find an exhaustive Help section featuring a lot of educational articles and regularly asked questions. They are contributed by our support team of professional technicians. Just type in your question and our smart software will return the best answer.

  • Top quality support service

  • Educational Video Clips

  • For those of you who want to find out how to rectify a common issue by watching an instructional video, we’ve added a selection of video tutorials to our Web Control Panel. All the video lessons are concise and simple to understand. They offer step–by–step demonstrations of various website management actions.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 client care service with a sixty–minute response time guarantee. A team of well–trained support engineers will be at your disposal to respond to all the inquiries that you might have. During non–busy periods, a reply will be offered in even less than twenty minutes.