Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every assistance request you submit to us will be replied to within maximum sixty minutes. If your support ticket or e–mail needs further assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your issue is being examined. If you make use of the Optional Admin Services package, any of the server management tasks included there will be carried out at a time of your liking.

  • Top quality support service

  • An Outstanding Support Service

  • We will be online for you 24/7 to respond to any enquiries that you may have pertaining to our Web Control Panel and any of the apps that we have preinstalled on your behalf on the server. If you also need support with server admin tasks, you can have a look at our Optional Admin Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting procedures, plus software installation and problem troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Web Control Panel with an exhaustive knowledge base, which offers in–depth explanations of all its features and functionalities. Moreover, we have made in–depth video tutorials that will further explain to you how to carry out a specific task or resolve a frequently experienced issue. The how–to articles and the tutorial videos are readily accessible from every section of the Web Control Panel via the Videos and Help buttons in the upper right corner.