If you've ever had a hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to speak with a live person over the phone than to exchange support tickets or e-mail messages. If you want to find out more about a specific service before you decide to purchase it or when something small needs to be made, for instance, it is really far easier and a lot faster to get it done live. When you're able to seek the advice of representatives by phone, it is very likely that you are using the services of a real hosting supplier, not a reseller. The type of support that you will get on the phone differs between different companies - from common issues to experienced tech support. Typically most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are handled via electronic mail and / or tickets.

Phone Support in Hosting

We know that the option to talk with a live representative is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you will be able to reach us on the phone for fourteen hours every day. In case you consider getting one of our hosting plans, for example, you have the option to give us a call and find out more about our solutions prior to ordering so as to ensure that we do match all the system requirements for your sites. After the purchase, you will be able to contact us about any kind of sales or billing issues you may experience, or get any general or basic tech information you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

When you want more info for the Linux semi-dedicated plans that we supply, you are able to call one of the three support phone lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you can check in advance whether our solutions are appropriate for your web sites. If you are already our customer and you've got a semi-dedicated account, you'll be able to contact us over the phone for fourteen hours daily about any billing or general queries. For strictly technical issues you are able to employ our ticketing system so as to get in touch with our tech support since someproblems simply need more time to be dealt with, still we can assist you on the phone with a lot of minor tech problems as well, saving you time and efforts.