If you ever face a problem with your site and are incapable of taking care of it yourself, ask the hosting company’s customer support team to assist you to bring the website back online. A swift resolution would be best, but lots of hosting companies answer within twenty four hours or even more, particularly if you’re working with a reseller. Even if your problem can be swiftly fixed, your site may not work satisfactorily or it may not be available whatsoever for a longer time interval, so you may lose prospective clients as it’s highly unlikely that anybody would be enthusiastic to go back to a faulty site. With that said, you ought to make sure not only that you can reach your hosting provider, but also that they can respond and help you in a timely fashion. If an app update doesn’t proceed as planned or if you erase something unintendedly, for instance, the website must be restored swiftly in order to prevent prolonged downtime.

One-Hour Response Guarantee in Hosting

In case you are using one of our hosting plans and you have an enquiry or run into some complication, you can get in touch with us 24x7 by submitting a helpdesk ticket or by writing an email and we guarantee that you will receive a reply within the hour. In case the issue can be sorted out, we’ll do it before we respond to you, while in case there is something that you have to do on your end, we’ll give you all the required details – what possible solutions to try out, what settings to check, and so on. Normally, you will get an answer within no more than half an hour, which implies that waiting for hours and hours on end or even for more than 1 day to obtain support is something inconceivable. Our 60-minute response time guarantee is valid for any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our fast support service. You’ll obtain an answer to any support ticket posted via the hosting Control Panel or e-mail sent to our customer and technical support team in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes far less time to examine and troubleshoot a problem. We will supply you with more details if the solution involves something that needs to be done on your end. If you contact us during weekends or legal holidays, the response time will be absolutely the same and because of the fact that our support team is available to you around the clock, you will receive instant assistance for practically any technical, billing or general issue irrespective of what time of day or night it is.