A live chat is one of the channels of communication provided by some hosting providers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything as compared to a telephone call with a representative. Furthermore, when the trouble that you have requires some time to be investigated and dealt with, you will be able to do something different in the meantime instead of just waiting, as you would have to do when you call. You can also use a live chat support service completely free provided that you have web access even if your web hosting supplier is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

Along with the phone and ticket support, we offer live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we will give you more details about the hosting plans that we offer in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for entirely technical issues you need to open a trouble ticket to our tech support, because such matters need additional time to be resolved, you may still contact us on our live chat for some tech info. For example, we can help you set up an email address in your email client or troubleshoot numerous issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all of our future and active clients. In case you are searching for a new website hosting account, you're able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated plans so that you can choose the best plan for your web sites. If you already have an account with us, we will support you in a very timely manner with billing, general and first-level technicalmatters. Although in certain cases you will need to open a support ticket because there are problems that cannot be resolved on the live chat, we will be able to help you with numerous basic jobs, such as installing an e-mail account in an email client or forwarding one domain to another one. This way, you'll receive timely support and you'll save plenty of time.