If you’ve purchased a web hosting plan and you have some queries in regards to a concrete function/feature, or in case you have faced some challenge and you need assistance, you should be able to touch base with the respective customer care staff. All hosting providers use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, because of the fact that the best way to solve a problem most often is to post a ticket. This model of communication renders the replies sent by both parties easy to track and permits the support team members to escalate the case in case, for instance, an administrator needs to get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you must have at least two different accounts to touch base with the client support team and to actually administer the hosting space. Constantly switching from one account to the other may often be a bore, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting plans isn’t separate from the web hosting account. It is an integral part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any specific time with just a few clicks, without the need to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can track down the status of virtually any support ticket that you’ve already submitted, if required. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a specific issue before you actually submit a ticket. The ticket response time is maximum 1 hour, which means that you can obtain timely assistance at any particular time and if our tech support staff suggests that you do something within your account, you can do it straight away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated plans, which means that you will not require a separate support platform to contact our tech support team – you can do this on the spot the moment you bump into a challenge. Sending a new ticket requires several clicks and tracking down an older one is equally simple. Using our clever search functionality, you can quickly find any ticket that you’ve already sent. You can open a ticket at any given moment as our help desk staff representatives are at your service 365 days a year and answer in less than 60 minutes, although it rarely takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about having to go through two or more platforms to troubleshoot a simple problem.