The support that you'll get from your hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical issue with a current account. Prompt and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual web hosting supplier and not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them directly, it's almost certain that you'll wait for a few days to get a response to any kind of query, which means that your web sites may remain offline for quite some time. However, a supplier which provides various means of communication and has a support crew that is available at any time will assist you to right away and help you minimize or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

Our hosting plans feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our services well before you make a purchase or you're an existing customer and you have any kind of question or some problem, you can contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any troubles that require longer time to analyze and deal with. In contrast to many other web hosting suppliers, our trouble tickets have a warranted max reply time of only 1 hour, which means that whatever the trouble is, it will be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated plans that we supply come with 24/7 customer and technical support, so whatever the problem you experience, you will be able to contact us and we will help you straight away. The guaranteed reply time for every e-mail message or ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 min. In addition, we have telephone support with several local numbers worldwide and a live chat, so you're able to get in touch with us and receive more details about our solutions even if you do not have an account yet. We can help you with nearly any question or a problem you have - payment methods, plan specifications, e-mail setup, website hosting account settings, etc. If you use our services, you will never encounter a situation where you need to wait for a couple of days to get an issue resolved like you'll have to do with various other companies.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. If you are an active customer and you need help with some technical issue which requires longer time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an e-mail and we'll handle the issue and send you a reply within one hour. The answer time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of issues it takes a maximum of 30 minutes to receive support. Our support service covers the VPS as well as all pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone when you operate a whole server, so each and every dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee whatever the problem. The service is absolutely free for any issues with your server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing area or you could send an email, and the actual response time for both rarely surpasses 30 mins because we have admins available 24x7. In case you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you may use our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, that you're able to add to your server plan from the billing Control Panel.